Papers with user-centric system
NUANCED: Natural Utterance Annotation for Nuanced Conversation with Estimated Distributions (2021.findings-emnlp)
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| Challenge: | Existing conversational systems are agent-centric, which assumes the user utterances will closely follow the system ontology. |
| Approach: | They build a dataset that maps user preferences to an ontology and model user preferences as estimated distributions over the system ontologies. |
| Outcome: | The proposed system can be used to push existing research from agent-centric to user-centric. |